Not sure if anyone else is having this same problem.
I downloaded the latest e-statement for entitlement nights balance from the SGIVC website. It clearly showed that I have 7 nights balance to-date. But when I tried to make reservation via e-Go, it complained that I do not have entitlement nights to proceed!
What a joke?!
The biggest joke however is what comes after that:
- Tons of phone calls to complain about it, being given empty promise that it is being taken care of. The IT department was notified but the problem was never solved! Brilliant!
- One week gone, no news.
- Called, called and called again with fury: Person in charge away.
- Emailed with a nicer tone: No reply as if my email was mis-sent to Timbuktu!
- My first email to ask about why the website doesn't allow me to make reservation was on Nov 10... Now, 3 weeks later, it's still unsolved. The 'workaround' they've given me, that I can just email them the reservation to be processed obviously doesn't work-around.
I emailed them on Nov 15.
But:
No news.
No news.
No news.
I think SGIVC's service quality has just reached a new level!
UPDATE (4 May 2012): Just an update to how this problem ended. It turned out that SGIVC's system did not know how to automatically convert your weekdays to weekends. eg. If I have 7 week days balance and wanted to book a weekend day (which they said can be done by converting 2 weekdays to 1 weekend), the system kept blocking me from booking because I only have 7 weekdays and no weekends to deduct from. So in the event you ran into similar issue like I did and the SGIVC officer took ages to find out what's wrong, you may ask them to check this out if this is the problem before starting to pull your hair like I did!
